InnovAction Award Entry by Mallesons Stephen Jaques

PeopleFinder by Mallesons Stephen Jaques

Mallesons Stephen Jaques is a top 50 international law firm which has fused its communication infrastructure with innovative software developments to create PeopleFinder, an internally developed web 2.0 application.

PeopleFinder has introduced reliable, accurate and rich presence information to the firm’s intranet directory and BlackBerries.  It has resulted in over 10,000 more calls each month being answered by a person rather than voicemail.

PeopleFinder is the technological spearhead of ClientFirst, an initiative designed to lift client service and promote Mallesons’ high standing in the Australasian professional services market.  The firm is on track to create an observable service differentiation and to achieve recognition for client responsiveness.

According to a highly regarded independent market research firm, PeopleFinder has brought Mallesons one step closer to this objective.  Within a year of launching PeopleFinder, Mallesons won the prestigious and highly sought after 2008 Australian Client Choice Award for Best Large Law Firm. The award was based on an exhaustive survey of all major buyers of professional services and was solely determined on a number of client service attributes.